We carried out a review of the data available to us about Radfield Home Care Colchester on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Radfield Home Care Colchester, you can give feedback on this service.
Radfield Home Care Colchester is a domiciliary care service providing personal care to people in their own homes. This is help with tasks related to personal hygiene and eating. The service provides support to disabled people, younger adults, and older people some who may or may not be living with dementia. At the time of our inspection there were 10 people using the service.
People’s experience of using this service and what we found
People and their relatives felt safe and spoke positively about care workers because they had confidence in their knowledge and skills. Staff knew how to protect people from the risk of harm through abuse. Staff were confident concerns raised would be acted upon appropriately.
Medicines were managed safely, and people were supported by trained staff. Medicine audits were able to highlight any errors so appropriate action could then be taken to reduce a reoccurrence. Checks were undertaken to ensure staff continued to be competent to manage medicines safely.
Recruitment practices were safe, and checks were carried out to make sure staff were suitable to work with people who needed care and support. Staff received the training they required to meet people’s needs. Staff spoke positively about the support they received from the registered manager and told us they felt listened to.
People’s needs were comprehensively assessed with them and were at the centre of their care and support. Care plans were personalised to meet their individual needs. People told us staff knew them well, were kind and caring, respected their privacy and dignity and promoted their independence.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Systems were in place to monitor the quality of the service people received. The management team were committed to providing a high-quality service to people with a strive to continuous improvement. The registered manager worked well with external agencies to provide a better outcome for people who use the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 24 November 2021 and this is the first inspection.
Why we inspected
This was a planned inspection because the service had not been inspected or rated.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.