30 August 2013
During a routine inspection
Relatives of people living at the home were complimentary about the care and support they received. One visitor said, 'Very kind and helpful staff.'
Professionals working in partnership with the home to provide support for the people living there had commented, 'The staff are always friendly and courteous."
We saw that wherever possible consent was gained prior to delivering care.
We found that care and treatment was planned and delivered in a way that ensured people's safety and welfare.
We saw documentation that the provider responded appropriately to any allegation of abuse.
There were enough qualified, skilled and experienced staff to meet people's needs. We saw that complaints were taken seriously and there was an effective complaints system available.