About the service Little Haven is a residential home providing personal and nursing care to 40 people aged 65 and over at the time of the inspection. The service can support up to 43 people. The home has three floors and communal areas on the ground floor.
People’s experience of using this service and what we found
Staff understood how to keep people safe from harm, poor care practices and abuse and the action they should take to ensure they were protected. People’s risks associated with their care and health were identified, assessed and managed to reduce their risks.
There were a sufficient number of staff to meet people’s needs in a timely manner. There were processes in place to recruit staff who were suitable to work in a caring environment.
Medicines were managed to ensure people received the medicines prescribed for them safely.Staff protected people from the risk of infection by using the personal protective equipment freely available to them in the home.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were provided with a choice of food and drinks were offered regularly. People's wellbeing was supported by healthcare professionals whenever addition guidance was required. Staff were supported to gain the skills and experience they needed to fulfil their role effectively.
People enjoyed the company of staff who respected their privacy and promoted their dignity. People were able to maintain their important relationships, as relatives and friends could visit at any time.
People received the care they preferred because staff asked them and their relatives about their likes and dislikes. Care was reviewed regularly to ensure it was still relevant for people. People enjoyed a varied programme of entertainment and support with activities to prevent them from becoming socially isolated. People told us they were happy with their care and would speak with the registered manager or staff if they wanted to discuss a concern or complaint.
People, relatives and staff had confidence in the managerial arrangements in the home. There were regular checks on the quality of care provided. People and staff were given the opportunity to voice their opinions through meetings and satisfaction surveys. Links had been made with community groups who visited people in the home.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was Good (6 July 2017)
Why we inspected
This was a planned inspection based on the previous rating.
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.