11 February 2014
During a routine inspection
We looked at the documentation and records relating to the quality of care provided by the agency, including people and staff surveys, and found that people and staff were happy with the way the agency was managed. Staff felt supported and well trained in their role and people said the manager was very approachable.
We spoke with one relative who told us they were "thrilled with the care" provided by the agency. One member of staff said "they're very caring and reliable to work for. They're always there, 24 hours a day and I mean that".