Carepoint HC

Carepoint HC is a domiciliary care agency registered to provide personal care to people in their own homes.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

At the time of the inspection, there were a total of 15 people using the service, with 9 people receiving personal care.

People’s experience of the service and what we found:

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it. We considered this guidance as there were people using the service who have a learning disability and or who are autistic.

Right support

There were sufficient numbers of staff deployed to meet people's needs and ensure their safety. The provider had an appropriate recruitment procedure, however there were some shortfalls in staff recruitment records. The registered manager took immediate action and sent us information to confirm their actions after the inspection.

People were supported by staff who had been trained and were appropriately supervised. People’s needs were assessed prior to the receipt of service. People were also protected from the risks associated with the spread of infection. People received their medicines safely and were supported to eat and drink in accordance with their care plan.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right care

People and their relatives told us staff were caring and treated them with kindness and respect. People and where appropriate their relatives had been consulted about their care needs and were closely involved in their ongoing care and support. Staff respected people's privacy and dignity. People and their relatives had access to a complaints procedure, if they wished to raise a concern.

Right culture

The provider promoted a person-centred culture which was focused on meeting people's individual needs. The registered manager carried out a series of audits to check the quality and safety of the service. People and their relatives were asked for feedback on the service. All people, staff and relatives praised the care and support provided by the registered manager. They confirmed the registered manager was approachable and helpful.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 22/11/2021 and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspection.