31 October 2013
During a routine inspection
Overall, people told us they were happy with the care they received from staff at TLC Private Homecare Services. As part of our inspection we spoke to four people who used the service. Comments from people included; 'I like some of the staff better than others but overall I'm happy' and 'Staff make me my meals and help with domestic tasks. I'm quite happy with the service I receive' and 'They are great. No grumbles at all. The girls are smashing' and 'I feel comfortable around the staff. I have known them a while now and we are able to have a laugh and a joke along the way'.
We looked at the measures in place to safeguard people from abuse and we found there were appropriate systems to enable this.
We spoke to three members of staff to ensure they received the support required to carry out their job role effectively. We found there was an induction programme in place and staff had received relevant mandatory training which was regularly updated.
We found there were effective systems in place to monitor the quality of service provision. This was done with the use of regular spot checks, staff supervision and surveys which were sent to people who used the service.