Royal Court Care Home

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People and relatives spoken with told us they had not been asked for feedback about the service. The provider had not ensured there were robust systems in place to ensure people and their relatives views were actively sought so they could be used to drive improvements at the service.

This service scored 68 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Some staff told us they did not feel confident sharing information with the registered manager due to the lack of confidentiality.

The provider had not ensured there were robust systems in place to ensure people and their relatives views were actively sought so they could be used to drive improvements at the service.

We received mixed views from people and relatives about the quality of care provided at the service. People and relatives spoken with told us they had not been asked for feedback about the service. They had not been asked to complete a survey or invited to attend any residents or relative's meetings.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.