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Archived: Westwinds - Care Home Learning Disabilities

Overall: Inadequate read more about inspection ratings

48 West Street, Reigate, Surrey, RH2 9DB (01737) 246551

Provided and run by:
Leonard Cheshire Disability

Report from 18 December 2023 assessment

Ratings

  • Overall

    Inadequate

  • Safe

    Inadequate

  • Effective

    Requires improvement

  • Caring

    Inadequate

  • Responsive

    Requires improvement

  • Well-led

    Inadequate

Our view of the service

Date of assessment 20 December 2023 to 26 January 2024 We completed this assessment because we received concerns from partners who had visited the service in relation to the safety and quality of care provided. Westwinds – Care Home Learning Disabilities is registered to provide accommodation and personal care for people with learning disabilities and/or autistic people. The overall rating for the service is now inadequate. People were at increased risk of harm. Significant risks related to people’s care were not always identified and measures were not put in place. People did not always receive person-centred care and were not always treated with dignity and respect. There were not always sufficient staff to meet people’s needs. The provider's systems, processes and practices to make sure people are protected from abuse and neglect were not effective. The providers governance and management systems were not effective and did not help improve the service. Staff felt supported by the interim manager and had the confidence to speak up, however, leaders did not always act on concerns raised. During this latest assessment, we identified six breaches of the legal regulations in the areas of person-centred care, safe care, safeguarding, governance, staffing and dignity and respect. In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/ or appeals have been concluded. We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

People's experience of this service

We spoke remotely with relatives about their experience of the service. Relatives told us they felt people were generally safe at the service but that the service did not work well together with external professionals to achieve positive outcomes for people. They told us they had raised concerns in the past and these had not been addressed. Relatives told us the provider had not asked them for feedback on the care provided and they did not always know who was responsible.