Spring Grove

Updated 15 February 2022

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the COVID-19 pandemic we are looking at how services manage infection control and visiting arrangements. This was a targeted inspection looking at the infection prevention and control measures the provider had in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.

This inspection took place on 27 January 2022 and was announced. We gave the service just under 24 hours notice of the inspection.

Updated 15 February 2022

About the service:

Spring Grove is a residential care home providing personal care to 38 people aged 65 and over at the time of the inspection. The service can support up to 46 people. The home provides care and support across five floors. The communal area is located on the ground floor, and over the remaining upper four floors are single and double rooms. One of the floors specialises in providing care and support to people living with dementia who have their own communal area.

People’s experience of using this service and what we found:

People told us they felt safe and staff were kind. Engagement between staff and people using the service was caring and respectful. Staff provided people with personalised care that met their needs and preferences.

People's care and support plans were up to date and personalised. They included information about people’s individual needs and guidance for staff to follow to make sure people received the care and support they required.

Staff were caring and treated people with dignity. People’s differences including cultural, religious and relationship needs and preferences were understood and respected by staff.

People were supported to maintain good health and to eat and drink well. People were supported to access healthcare services.

People’s independence was promoted and supported by staff. Staff recognised and respected people’s abilities.

Staff knew what their responsibilities were in relation to keeping people safe. They recognised the importance of reporting any concerns they had about people's welfare and knew how to protect them from abuse.

Risks to people's health and wellbeing were assessed and regularly reviewed. Staff acted to minimise these risks and keep people safe.

Arrangements were in place to ensure that people received their prescribed medicines safely.

The provider recruited staff carefully to ensure that staff were suitable for their role. Staffing numbers were flexible and decided by the home’s evaluation of people’s needs.

Staff had the skills and knowledge to provide people with the care and support that they needed. They received the training and support that they needed to enable them to carry out their roles and responsibilities.

People had opportunities to participate in a range of social and leisure activities within the home and in the local community. People were supported to have the relationships that they wanted with family and friends.

People were supported to have choice in their daily lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

The home was clean and safely maintained.

The registered manager showed effective leadership and the home was well run. Staff felt supported. Systems were in place to assess and monitor the quality and delivery of care to people and drive improvement. Actions had been taken to ensure that concerns arising from quality monitoring were addressed.

Rating at last inspection:

The last rating for this service was Good. (Report published 18 November 2016).

Why we inspected:

This was a scheduled planned comprehensive inspection.

Follow up:

We will continue to monitor the service through the information we receive. We will inspect in line with our inspection programme or sooner if required.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk