Archived: Lotus Lodge

We found that since the last inspection the provider has ensured that staff had received training in Mental Capacity Act 2005 and Deprivation of Liberty Safeguards. We also found the provider had taken appropriate action to show how the decision had been reached and who was involved in making the decision about the use of bedrails for one of the people using the service.

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard. The provider has ensured that staff had received training relevant to their roles.

Following our first visit we received some anonymous information of concern in relation to activities offered to one person who uses the service, food provided in the home, the premises and staff working in the home.

We did not find any evidence to validate any of these claims. More information can be found in the main body of the report.

However, we found that where people did not have the capacity to consent, the provider had not acted in accordance with appropriate guidance on consent. The provider did not have suitable arrangements in place to ensure that staff received appropriate training.This meant that people's needs were not always met by staff who were sufficiently trained to carry out their role.