Archived: Grisedale Croft

Visitors told us they were happy with the care and support provided. They said, 'My relative has settled down well and I find the staff very friendly".

We found that the home was clean and tidy with no unpleasant odours. Some refurbishment work was required to one of the bathrooms but this did not impact on the support provided to people who lived there.

Staff were pleasant, polite and we saw that people who used the service were treated with respect and dignity. One person told us, 'I feel very safe living here'.

We found that people's care and support needs had been assessed and kept under regular review to help ensure people received the care they needed. We saw that people had access to health and social care professionals.

We found that each care plan contained a nutritional assessment and weight record. This information helped identify people who may be at risk of poor nutrition. Where concerns had been identified, staff monitored their condition and sought help from medical professionals when necessary.

Medicines were managed well and safely. All staff who administered medicines had been appropriately trained.

Risk assessments were in place and reviewed each month with the care plans.

During the course of the visit we spoke either individually or collectively with many of the people using this service. People told us they were happy living at the home and that staff were always kind, polite and respectful.

People spoke positively about how they were able to make decisions about their care and the way they chose what they wanted to do. One person said, 'I make my own choices and the staff respect that'. Another said, 'I like to stay in my own room as I like my own company. The staff tell me this is fine as long as I don't feel lonely'.

Staff spoke in a friendly way and there was a relaxed and homely atmosphere. Some of the people living in the home had previously lived in the surrounding area and told us they were glad not to have moved too far from their home.

Staff were observed to be not rushed and had time to spend with people in a relaxed and friendly way. Nobody spoken with expressed any dissatisfaction or concern about assessed needs not being met in a timely and caring way.