Archived: Revitalise Jubilee Lodge

Updated 15 August 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

As part of this inspection, we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

This inspection was carried out by 2 inspectors and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

Revitalise Jubilee Lodge is a ‘care home’. People in care homes receive accommodation and nursing and personal care as a single package under one contractual agreement dependent on their registration with us. Revitalise Jubilee Lodge is a care home with nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was not a registered manager in post. A new manager was in post and had applied to register with CQC. We are currently assessing this application.

Notice of inspection

This inspection was unannounced. Inspection activity started on 11 July 2023 and ended on 27 July 2023. We visited the service on 11 and 25 July 2023.

What we did before inspection

We reviewed information we had received about the service since the last inspection. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

During the inspection we spoke with 15 people who used the service, 11 members of staff including the manager and the director of nursing care and quality. We looked at 5 people's care records. We also looked at records which showed how the service was managed, reviewed staffing records, quality assurance information and minutes from staff meetings.

Updated 15 August 2023

About the service

Revitalise Jubilee Lodge provides accommodation, personal care and nursing care for up to 36 people with learning disabilities, physical disabilities, sensory impairment, or dementia. The service offers short breaks and respite care in the form of holidays. People were able to bring along companions if they wished. At the time of our inspection there were 31 people receiving a service. People who used the service were supported by a team of staff and volunteers.

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

People’s experience of using this service and what we found

Right Support:

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People's risks in relation to their care were well managed. Risks to the environment required improvements. However, the provider did respond proactively to our concerns. There were sufficient staff and volunteers deployed to meet people's needs and choices.

Medicines were managed safely. People were supported by staff and volunteers to attend activities of their choice.

Right Care:

Staff received training in equality and diversity. Assessments prompted staff to gain information about people’s religious or cultural needs and further discussions were had when people arrived. People received kind and compassionate care. Staff and people cooperated to assess risks people might face. Where appropriate, staff encouraged and enabled people to take positive risks.

Right Culture:

The provider had not always responded in timely manner to all risks relating to the health, safety and welfare of people using services, However, they responded proactively to remedy the concerns found during and following the inspection. A registered manager was not in post, however a new manager had recently begun working at the service.

People told us they enjoyed their holidays at Revitalise Jubilee Lodge, and some had been many times.

Staff told us they received training relevant to their role and felt supported by the management team. People were relaxed around the staff and volunteers and their independence was promoted and respected. Volunteers told us they were supported by staff throughout the time they were supporting the service.

Rating at last inspection

The last rating for this service was good (published 23 October 2017).

Why we inspected

This inspection was prompted by a review of the information we held about this service.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.