Archived: The Frogpond

Is the service caring?

Is the service responsive?

Is the service safe?

Is the service effective?

Is the service well led?

Below is a summary of what we found. The summary is based on our observations during the inspection, discussions with the staff supporting them and looking at records.

If you wish to see the evidence supporting our summary please read the full report.

Is the service safe?

People were treated with respect and dignity by the staff. We found that people's preferences in their daily routines had been recorded and carried out. We found that staff had responded swiftly when people's needs had changed, and that records contained up to date information of people's needs.

Is the service effective?

We saw that individualised care plans had been put in place which ensured people's health and wellbeing needs were met. We found that people's capacity to consent to treatment had been assessed and that treatment had been discussed with people in order to prepare them for their appointments. The provider had appropriate supervision and appraisal systems in place which ensured that all the staff had the support and development opportunities they required in order to deliver effective care.

Is the service caring?

We saw that people were supported by knowledgeable and approachable staff. We heard staff speak to people in an encouraging and sensitive way which evidenced their knowledge of people's individual needs. We found that whenever possible people had been involved in the planning of their care and support requirements so that their wishes could be respected. One person told us 'I like the people I live with'.

Is the service responsive?

People's needs had been assessed before they moved into the property. We saw records which confirmed that regular meetings had been held with people and their key workers in order to respond to people's changing requirements. When changes had been required to keep people safe we saw that these had been actioned promptly. We found that there was a complaints process in place and that advocacy was available to help people if they wished to have independent assistance to make a complaint. We spoke with relatives of people that used the service and they told us 'We are very satisfied and very, very happy'.

Is the service well-led?

Staff had a good understanding of the ethos of the service and we found they were knowledgeable of the needs of people who used the service. We found that there was a system in place to regularly monitor the quality, safety and d'cor of the environment via regular audits. We also found that when improvements had been identified, the manager had completed these actions promptly.

We found that the provider had appropriate arrangements in place to manage medicines.

The manager explained that the service had a program of audits which included quality monitoring checks carried out by a group of people who use Delos services.

We found that records were dated and filed in a way to make sure that the relevant information needed to care for and support people appropriately was accessible.

We spoke with two people who lived at the Frogpond. They were happy with their support and told us that staff were polite and respectful. One person told us “I like living here” and went on to explain that he was looking forward to going out for tea that evening. We spoke with two members of staff who all had a good knowledge of people's care needs. We saw that people looked happy and relaxed talking with each other and with staff.