St Audrey's

Updated 16 July 2024

St Audrey’s is a residential care home. It provides accommodation with personal care to up to 35 people across 3 floors. This was the first assessment of this service carried out under our single assessment framework. Assessment activity took place between 23 July 2024 and 11 September 2024. We visited the service on 23 July 2024. This was an unannounced assessment. We looked at all quality statements. We identified breaches in regulations in relation to medicines management, infection prevention and control, managing risk, staff competency, safety of the environment, person centred care, and management oversight.

Updated 16 July 2024

Relatives felt communication with the home was affected by the lack of manager. They had not been approached for feedback and felt they had to be proactive for their voices to be heard. They also told us there was room for improvement in some parts of the premises. People and their relatives were not involved in reviewing their care. People’s care was not person-centred; there was a lack of information in people’s records about their backgrounds and activities were not personalised. People’s wishes at the end of their life had not always been discussed or reviewed and their capacity to consent documentation did not include how they were involved in decision making. Relatives told us there were not always enough staff with the appropriate training to meet people’s needs. People did not always receive support to ensure they ate and drank enough and were not always supported to access other services. There was a lack of social interaction between staff and people and support to engage in meaningful activities. We received mixed feedback from relatives about meeting people’s social needs and supporting with communication and choice. However, we were also told staff were kind and caring and supported people to be independent. People confirmed staff wore PPE and were happy with the support they received with medicines.