Elizabeth House

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

People and staff told us the home was well-led. The registered manager was respected and created an inclusive environment within the home. Processes were robust to ensure the home operated safely and oversight was multi-layered. Staff felt confident to speak up about concerns and there were various options for them to do so within and outside of the home.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Shared direction and culture during this assessment. The score for this quality statement is based on the previous rating for Well-led.

People and staff spoke positively about the registered manager. The registered manager told us they worked to make sure people were involved and were included within the home. Staff told us they felt included. The registered manager told us how they had worked to include everyone, for example, making adaptations to ensure people living with dementia could be involved and navigate the home better.

Policies and procedures reflected good practice regarding welcoming everyone. The core practices within the home were inclusive. There was an open culture which came from the management of the home.

Staff told us they could speak out against poor practice and negative approaches. The registered manager understood their responsibilities with keeping people safe and reporting concerns.

Policies and procedures supported people and staff to speak out and raise concerns. There were various ways to raise concerns and give feedback. Records showed the systems in place were operating effectively.

We did not look at Workforce equality, diversity and inclusion during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Governance, management and sustainability during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Partnerships and communities during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Learning, improvement and innovation during this assessment. The score for this quality statement is based on the previous rating for Well-led.