We carried out a review of the data available to us about Eternal Homecare Reading on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Eternal Homecare Reading, you can give feedback on this service.
Eternal Homecare Reading is a domiciliary care agency providing personal care to people. The service provides support to older people and younger adults who may also have dementia or a physical disability. At the time of our inspection there were 9 people using the service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
We made a recommendation regarding recording of audits of care plans. The registered manager ensured the Care Quality Commission (CQC) was informed of notifiable incidents in a timely manner.
Medicines were safely managed. Incidents and accidents were reviewed on a regular basis.
People received care and support that was personalised to meet their individual needs. People's diverse needs were identified and their right to confidentiality was protected. There were contingency plans in place to respond to emergencies. The provider had sought feedback from people and families.
Staff felt they could visit people on time and stay the required time. The visits were scheduled using an online system and overseen by the care coordinator. People reported to be involved in their care plans and were supported to remain independent.
People and relatives reported they felt safe with the staff providing their support and care. Staff understood their responsibilities to raise concerns and report incidents or allegations of abuse. The staff team followed procedures and practices to control the spread of infection using personal protective equipment. People and their relatives who provided feedback said people were treated with care, respect, and kindness by the staff visiting them.
People felt safe in the care of staff and were protected from the risk of getting an infection. People had caring relationships with staff who promoted their privacy, dignity and independence. People's views were sought by the provider.
People were supported to have maximum choice and control of their lives, and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People's needs and choices were assessed and documented
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 9 December 2021 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Recommendations
We made a recommendation regarding recording of audits.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.