Pendleton Medical Centre

Updated 27 July 2018

Pendleton Medical Centre is located at Pendleton Gateway, 1 Broadwalk, Salford, M6 5FX

The practice has approximately 3,637 registered patients and serves mostly a working age population under a General Medical Services contract. The practice population experiences higher levels of income deprivation to the practice average across England.

The practice has two GP (male) and a salaried GP, a practice nurse and a healthcare assistant who are supported by a practice pharmacist and a team of administration staff.

Information taken from Public Health England placed the area in which the practice is located in the first most deprived decile (from a possible range of between 1 and 10). In general, people living in more deprived areas tend to have greater need for health services.

Outside of opening hours, patients are advised to contact NHS 111.

Updated 27 July 2018

This practice is rated as Good overall. (Previous inspection October 2014 – Good)

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

We carried out an announced comprehensive inspection at Pendleton Medical Centre on 14 June 2018 and 15 June 2018 as part of our inspection programme. We visited the practice twice as key members of staff were unavailable on the original inspection date.

• The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
• The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
• Staff involved and treated patients with compassion, kindness, dignity and respect.
• Patients’ immediate and ongoing needs were fully assessed. This included their clinical needs and their mental and physical wellbeing.
• Patients found the appointment system easy to use but some patients told us they could not always get an appointment when phoning the practice at the start of the day and this was confirmed by the GP patient survey results.
• There was a strong focus on continuous learning and improvement at all levels of the organisation.

The areas where the provider should make improvements are:

• The practice should have an up to date fire risk assessment.

Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice

Please refer to the detailed report and the evidence tables for further information.

Updated 27 July 2018

Updated 27 July 2018

Updated 27 July 2018

Updated 27 July 2018

Updated 27 July 2018

Updated 27 July 2018