Background to this inspection
Updated
21 September 2022
The inspection
We carried out this performance review and assessment under Section 46 of the Health and Social Care Act 2008 (the Act). We checked whether the provider was meeting the legal requirements of the regulations associated with the Act and looked at the quality of the service to provide a rating.
Unlike our standard approach to assessing performance, we did not physically visit the office of the location. This is a new approach we have introduced to reviewing and assessing performance of some care at home providers. Instead of visiting the office location we use technology such as electronic file sharing and video or phone calls to engage with people using the service and staff.
Inspection team
This inspection was undertaken by one inspector.
Service and service type
This service is a domiciliary care agency. It provides personal care to people living in their own homes.
Registered Manager
This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
At the time of our inspection there was a registered manager in post.
Notice of inspection
In line with our new approach we gave short period notice of this inspection and explained what was involved under the new methodology.
Inspection activity started on 6 September 2022 and ended on 8 September 2022.
What we did before the inspection
The provider was not asked to complete a Provider Information Return (PIR) prior to this inspection. A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make. We used all this information to plan our inspection.
During the inspection
This performance review and assessment was carried out without a visit to the location’s office. We used technology such as video calls to enable us to engage with people using the service and staff, and electronic file sharing to enable us to review documentation.
We spoke with a person receiving support, another person’s relative, two care workers and the registered manager. We reviewed two people’s care records, staffing records and records related to the management of the service.
Updated
21 September 2022
About the service
Oliveheal healthcare ltd is a domiciliary care agency providing personal care support to people in their own homes. At the time of our inspection two people were receiving support with their personal care. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People received safe, person-centred care. People and their relatives were involved in the development of their support plan and how their care was delivered. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff had built good working relationships with the people they supported. They respected their privacy and dignity and enabled them to be as independent as possible. Staff spoke to people politely and engaged them in conversation to provide some social stimulation and minimise the risk of people feeling socially isolated.
Staff provided support with meals when required and liaised with medical professionals should they have any concerns about a person’s health.
Staff were well supported and required regular training to ensure they had the knowledge and skills to undertake their duties and stay up to date with best practice guidance. People received support from regular care workers, who turned up on time and stayed the required length of time to ensure people received the level of support they required.
The registered manager regularly reviewed the quality of care provision and involved staff, people and their relatives in service development. There were opportunities for staff, people and relatives to feedback about the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 4 November 2021 and this was the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.