- GP practice
Green Meadows Surgery
Report from 16 January 2025 assessment
Contents
Ratings
Our view of the service
Date of inspection: 3 to 6 February 2025. Green Meadows is a GP practice and delivers services to 9263 patients from a single location under a contract held with NHS England. The National General Profile Practice Profiles states its patient population has a mixed ethnicity that is predominantly white. Information published by Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the higher decile (10 of 10). The lower the decile, the more deprived the practice population is relative to others. This inspection considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report. We carried out this inspection to follow up on concerns around patient access and patient experience when accessing care and treatment identified at our previous inspection in July 2023 which rated the service good overall. However, the responsive key question was rated requires improvement. We assessed all 7 quality statements across the responsive key question. We have scored each of these quality statements. The service retains the overall rating of good and the rating for the responsive key question improved to good. People were involved in decisions about their care. The service provided information people could understand. People knew how to give feedback and were confident the service took it seriously and acted on it. The service has made significant improvements in access options and proactively promoted inclusivity and equal opportunities. People received fair and equal care and treatment. The service worked to reduce health and care inequalities through training and feedback. People were involved in planning their care and understood options around choosing to withdraw or not receive care.
People's experience of this service
The provider encouraged and valued feedback. This included regular patient surveys which focused on different elements of the regulated treatments. Feedback from patients received by the Care Quality Commission (CQC) and provided by the practice showed mainly positive experiences for patients when they accessed the service. The most recent national General Practice Patient Survey (GPPS) results showed improvement from the previous year with some areas still scoring below national and local averages. We spoke with a representative of the patient participation group (PPG) who represented the views of people using the service. A proactive, co-productive partnership approach with clear purpose and plans going forward was being developed. A key aim was to facilitate the patients’ voices being the driving force for any changes. The PPG felt well supported by the partners and management team. They planned to increase membership to be more representative of the patient population over the next three months.