29 April 2019
During a routine inspection
The Lourdes Community Nursing and Residential care home is a residential care home providing personal and nursing care to up to 15 people. At the time of our inspection 15 people were living at the service. All the people living at the service are Sisters of a religious order. There are two religious orders that the Sisters belonged to The Order of Ursuline and The Order of the Daughters of Jesus.
People's experience of using this service:
The Sisters told us they felt safe and supported by staff in the way they preferred. They told us staff were very kind and knew how to keep them safe.
Potential risks to the Sister’s health and welfare had been assessed and there was guidance for staff to mitigate the risks.
The Sisters told us they received their medicines when they needed them, staff liaised with the GP and pharmacy to make sure people had the medicines they needed.
There were enough staff on each shift to meet the Sister's needs. Staff told us they were able to care for the Sisters in an unrushed manner.
The Sisters were supported by staff who had been recruited safely and received training and supervision to keep people as safe as possible.
The Sisters were supported to be as independent as possible and lead a healthy lifestyle. The Sisters were supported to make choices and express their views about their care and daily life. Staff supported people to access the community and attend the activities they wanted.
The Sisters, staff and professionals were asked their opinions about the service. The results were analysed and an action plan put in place to address any issues raised.
Care plans were person-centred and provided relevant information for staff. We observed staff were kind and compassionate in their interactions and they knew the Sisters needs and their preferences. Privacy and dignity was always respected.
The Sisters were cared for by staff who knew them well. The Sisters told us staff were always kind and caring and treated them well. We observed staff treat the Sisters with dignity and respect throughout this inspection.
The Sisters told us staff supported them with their health needs and were quick to refer them to other professionals when necessary.
Rating at last inspection:
The service was rated Good at the last inspection on 19 October 2016 (report published 26 November 2016).
Why we inspected:
This was a planned inspection based on the rating at the last inspection. We found the service continued to meet the characteristics of Good in all areas. The rating continues to be Good.
Follow up:
We will continue to monitor the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk