Archived: Beechwood Lodge

People spoken with told us that they were well looked after and were treated with respect at all times. One person said, 'I am happy here. There is nothing that I do not like. There are not too many rules, I can do what I want when I want.'

People told us that they received good care and were well treated. The care documentation demonstrated that people's individual needs were assessed and responded to.

We looked at the systems and processes in place for the safe management of medicines. We found that records were accurate and systems in place ensured the safe administration of medicines.

We looked at the staffing arrangements in place. People told us that there were enough staff to attend to their needs. One person said, 'If you need a staff member you ring your bell and they come, day or night.'

We saw that complaints were taken seriously and there was an effective complaints system available. These processes ensured complaints raised were resolved to people's satisfaction.

People told us that they were well cared for and that staff met their needs. One person told us "the staff here are very good". Another told us, 'Staff do their best and we have a laugh'. People were encouraged to be independent and have choice over their daily living routines. Staff told us they were there to support people in achieving their goals and priorities.

We saw records that showed that people were asked for consent. For example, people were asked by staff when they would like support with their personal care. We observed people being treated with dignity and respect. We looked at training records that showed that staff received development to help them perform their roles safely and well. We looked at records that showed that there were regular quality assurance and review processes in place to maintain service quality levels and measure the satisfaction of people using the service and those providing it.