Mary Diaz Aesthetics

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at Mary Diaz Aesthetics as part of our inspection programme of a new provider registration for the service. This was a first rated inspection for the service that was registered with the Care Quality Commission (CQC) in January 2022.

This service is registered with CQC under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. There are some exemptions from regulation by CQC which relate to particular types of regulated activities and services and these are set out in Schedule 1 and Schedule 2 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. Mary Diaz Aesthetics provides a range of non-surgical cosmetic interventions, for example wrinkle relaxing injections which are not within CQC scope of registration. Therefore, we did not inspect or report on these services.

The registered provider for the service is Mary Diaz Aesthetics Limited who provides treatments privately to fee paying clients. The registered provider has a legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Our key findings were:

• The provider organised and delivered services to meet patients’ needs following best practice guidelines.
• Staff were appropriately trained to be able to deliver a clinically safe service in a clean environment.
• The provider had systems and processes for monitoring and managing risks.
• The provider was proud of the work they did and of the quality of service they provided.
• Services were offered on a private fee paying basis only and were accessible to people who chose to use it.
• There was a clear strategy and vision to promote good quality care.

The areas where the provider should make improvements are:

• Continue to review ways to gain patient feedback to monitor quality of the service, including themes and trends.
• Record significant events for learning and to identify themes.
• Implement clinical audit to monitor patient outcomes and quality of service.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services