Bury Lodge Nursing Home

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

Staff enjoyed working at the home and felt supported in their role. Processes were in place to gather feedback from people and improvements were made to the service as a result of people’s feedback. Governance arrangements were in place to drive improvements in the home.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Staff said they enjoyed working at the home and understood its purpose. They understood peoples' rights and the vision and values of the service. One staff member told us, “The values of the service are care, compassion, competence, communication, courage and commitment. It was explained in detail during my induction programme. It is also available in the office. I practice all these values in my day to day work life.” Staff we spoke with had a good understanding of equality and diversity and how they up held them in their role and that the culture was based on the needs of the people using the service.

The care and support being provided helped to promote people’s quality of life and to achieve good outcomes for people. The provider had appropriate polices in place as well as a policy on Duty of Candour to ensure staff acted in an open and transparent way in relation to care and treatment. The provider and registered manager encouraged an open and honest culture at the service and understood their responsibilities in regarding to the Duty of Candour.

We did not look at Capable, compassionate and inclusive leaders during this assessment. The score for this quality statement is based on the previous rating for Well-led.

The service had appropriate safeguarding and whistleblowing policies in place. Whistleblowing is where a member of staff can report concerns to a senior manager in the organisation, or directly to external organisations. Whistleblowing was discussed as part of staff induction and information was displayed around the home.

All the staff we spoke with told us they felt able to raise concerns. One staff member told us, “If I want to speak about anything the nurses are very approachable. I have informed the nurses with concerns that I have noticed while providing care to residents. They are very proactive and always ready to check with any issues and take necessary actions.” One staff member said of the registered manager, “To be honest he is a very fair and approachable person he is always available to every problem we have and always able to explain everything and knowledgeable. Do not hesitate to take anything to him.”

We did not look at Workforce equality, diversity and inclusion during this assessment. The score for this quality statement is based on the previous rating for Well-led.

Staff enjoyed working at the service. Staff felt the registered manager was knowledgeable and supportive. Staff also felt supported by the provider. The leadership team were all enthusiastic about their role and took ownership of ensuring improvements were continually made for the quality and safety of the care provided.

The registered manager had a clear vision for the direction of the service and a desire for people to have good quality care and achieve the best possible outcomes. They were clearly committed to their role and had a clear understanding of people’s needs and of the service they managed. The registered manager and senior staff used a series of audits to monitor the service. Audits and governance procedures were in place to improve the service. Improvements had taken place throughout their internal auditing process and actions plans were in place for further improvements to the service and building. Feedback from people was used to make improvements to the service. Feedback was gathered annually as well as ongoing through an electronic system for visitors when signing in and out of the service. The registered manager said they spoke to people when concerns were raised to see how they could improve the service.

We did not look at Partnerships and communities during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Learning, improvement and innovation during this assessment. The score for this quality statement is based on the previous rating for Well-led.