20 June 2012
During a routine inspection
One person said that they had no complaints about Duchy Care at all and they could not be without them. They told us that they knew all of their carers and they all provided good care, were polite and kind and did a good job,
Another person said that the staff would always do anything to help and are always polite and kind. They added that occasionally staff could be up to 20 minutes late, but there was always a good reason for this and that they were always apologetic. The person told us that they did not mind if visits were a little late as staff would always stay longer if they needed them to.
A relative that we spoke with said that their relative had no complaints about the service and they liked the care staff who visited them. They said that sometimes the carer was a little late for the visit, but this did not cause a problem.