18 April 2013
During a routine inspection
One person living there told us, "I'm very happy here, the staff are very nice'.
We saw people were asked for their consent about the care they received. People were consulted about their care choices and care plans showed the personal detail of how they preferred their care to be delivered. Risks to people's health were identified and planned for.
We saw people were supported to eat and drink enough, and arrangements were in place to identify risks of weight loss.
Systems were in place so that people had their medicine when they needed it.
Staff had the support they needed to carry out their care tasks to an appropriate standard. One person told us, 'The staff are wonderful'. A visiting relative said, 'The staff understand people's needs and are responsive, I'm very pleased'.
People had been supported to raise complaints and the provider had acted upon these.