23, 25 July 2013
During a routine inspection
'Yes, it is fine. The staff are all right.'
'The staff are nice.'
'It is good.'
'I think it is good. There used to be more to do though.'
However, when we asked them what activities they were involved in, one person told us they wanted to do more.
People did not experience care, treatment and support that met their needs and protected their rights.
People were not cared for in a clean, hygienic environment.
The provider had not taken steps to provide care in an environment that is suitably designed and adequately maintained.
People were not cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.
The provider did not have an effective system to regularly assess and monitor the quality of service that people receive.
The registered person had not notified the CQC without delay of all notifiable incidents.