Hampton Care Home

Updated 10 February 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection was carried out by an inspector and an Expert by Experience, who is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

Hampton is a 'care home'. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. Care Quality Commission (CQC) regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a new manager registered with the CQC in October 2021.This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection took place over two-days on 20 and 27 January 2022 and was announced. We gave the service one hours’ short notice of this inspection on the first day.

What we did before the inspection

We reviewed all the information we had received about the care home since the last inspection. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all this information to plan our inspection.

During the inspection

We spoke with three people who lived at the care home, the registered manager, three nurses, including the deputy manager/clinical lead nurse, and two care workers.

We looked at a range of records that included three people’s care plans, three staff files in relation to their recruitment, and multiple medication administration record (MAR) sheets. A variety of other records relating to the management of the service, including policies and procedures were also read.

Following the inspection

We received telephone feedback from 8 relatives and 2 friends of people living at the care home and email comments from two community-based health care professionals in relation to their experiences of dealing with this provider.

We continued to seek clarification from the provider to validate evidence found. We requested the provider send us additional evidence after our inspection in relation to infection prevention and control (IPC) training, the providers IPC policies and various quality monitoring audits.

Updated 10 February 2022

About the service

Hampton Care Home is a residential service providing personal and nursing care to 55 older people at the time of this inspection. Most people residing at the care home are living with dementia. The service can support up to a maximum of 76 people. The premises is divided into three separate units/floors, each of which has their own adapted facilities.

People’s experience of using this service

People were supported to stay safe and be protected against the risk of avoidable harm and abuse. People were supported by enough competent staff who knew them well and had been safely recruited. The environment was clean and followed current best practice guidelines regarding the prevention and control of infection (IPC), including those associated with COVID-19. Medicines were well-organised and staff helped people take their prescribed medicines in a safe way.

The newly registered manager was competent and clear about their roles and responsibilities. They understood regulatory requirements and how to ensure people received high-quality, person-centred, safe care. This was achieved by routinely monitoring and analysing the safety and quality of the care people received. The registered manager also recognised the importance of learning lessons when things went wrong and was keen to continuously improve the service. They promoted an open and inclusive culture, and worked in close partnership with other health and social care professionals and agencies to plan and deliver positive outcomes for people.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at the last inspection

The last rating for this service was good (published 18 September 2020).

Why we inspected

We received multiple concerns recently in relation to the management of the care home and how people were safeguarded from the risk of abuse there. We were also notified about an outbreak of COVID-19 amongst people living and working at the care home.

As a result, we undertook a focused inspection to review the key questions of safe and well-led. We also looked at infection prevention and control measures under the safe key question to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

No areas of concern were identified in the other key questions of effective, caring and responsive. We therefore did not inspect them. Ratings from previous comprehensive inspections for those key questions were used in calculating the overall rating at this inspection.

We found no evidence during this inspection that people were at risk of harm from these concerns. The overall rating for the service therefore remains good. This is based on the findings at this inspection.

Please see the safe and well-led key question sections of this full report.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Hampton Care Home on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our inspection programme. If we receive any concerning information, we may inspect sooner.