26 April 2013
During a routine inspection
We saw that people who used the service were spoken with in an adult, attentive, respectful, and caring way. People talked with staff during personal care and when being assisted.
During our inspection, we found people's privacy, dignity and independence were respected. Where people were able to express their views and experiences, these were taken into account in the way the service was provided and delivered in relation to their care.
People were protected from abuse and staff were trained and supported to carry out their roles.
Medication procedures were carried out according to policy and in a competent way.
Staff told us that training was provided, and also confirmed that staff supervision took place.
Care plans and associated documentation provided sufficient detail to direct and guide staff as to the actions necessary to take in order to meet people's assessed care needs. People's records were personalised and provided clear information about the person's wishes and abilities.