3 December 2013
During a routine inspection
During our visit we spoke with two people who used the service and four members of staff including the registered manager and a health care professional who was visiting the home. Due to the nature of people's dementia we were able to obtain limited feedback. We observed how staff interacted and supported people. We saw staff treating people in a sensitive, respectful and professional manner.
All the people we saw looked happy living at Grasmere House. People told us that they 'liked the home' and that the food was good. A health care professional we spoke with told us that they visited the home regularly and that they had no concerns or issues with Grasmere House.
We saw that care plans were person centre and all aspects of people's care needs were reviewed. People's assessment of care needs looked at their goals and support required.