Archived: Healing Cross Healthcare

We found that people were asked for their agreement before care was provided to them. There were appropriate procedures in place to safeguard people from abuse and there was a system in place to respond appropriately if people had any complaints. We also found that there were enough staff to provide the required care and support to people.

Although people we spoke with gave us positive feedback regarding their care and support we found that in some cases the care was not planned in a way to ensure people's welfare and to meet all their needs.

One person who used the service told us, "all the carers are wonderful, they are nothing but kind and careful". Another person told us that their care worker was "a very kind person who understands and cares for me". Several of the people we spoke with had been supported by the service for more that five years and said they'd had a consistently good experience during that time. People also told us that the provider made sure there was continuity of care and that they were regularly supported by familiar faces.

People's choice and independence was supported and care staff knew people's needs and how to effectively meet those needs.

We found that people who used the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

We found that the provider had effective recruitment processes in place. The provider carried out appropriate checks to make sure that people were suitable to deliver care in people's homes.

We found that the provider had an effective system to monitor and assess the quality of care it provided.