Kirk House

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Staff ensured people had access to healthcare to maintain their wellbeing, however there was no evidence on how lessons were learnt or improvements identified. People were supported to attend specialist health appointments for continued monitoring and treatment. The service had developed good relationships with their GP practice.

This service scored 87 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Some relatives felt that communication was good and they were able to be involved in improving people’s experiences. People were supported to access healthcare, however there was no evidence on how lessons were learnt or improvements identified. We found little evidence to show where people and their relatives were consulted in a meaningful way about their experience when accessing local health services and community facilities.

The registered manager and staff were not able to demonstrate during the assessment how they sought people's feedback about their experience when accessing health services and other local facilities. The provider did not analyse or identify ways in which they could further improve people's experience to prevent discrimination for people who have protected characteristics.

Processes were in place to enable people to access health services and their needs were initially assessed. However, there was a lack of evidence of seeking people's views about their experience in relation to health and community services to prevent discrimination for people who have protected characteristics.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.