The Care Quality Commission
  • Care Home
  • Care home

Archived: Haven Lodge

Overall: Good read more about inspection ratings

54 Terrace Road, Plaistow, London, E13 0PB (020) 8472 3032

Provided and run by:
Pridegold Limited

All Inspections

3 March 2016

During a routine inspection

Haven Lodge is a care home that provides residential care for older people and people living with dementia. It is registered for 15 people and at the time of this inspection there were 12 people using the service.

There was a registered manager at the service. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

At the last inspection, we found there were not enough staff and people did not have enough activities. However at this inspection, there were enough staff working to meet people’s needs and the provider had employed a second activities co-ordinator.

Staff knew how to report concerns or abuse. Risk assessments were carried out and management plans put in place to enable people to receive safe care. There were effective and up to date systems in place to check and maintain the safety of the premises. Recruitment checks were carried out for new staff to ensure they were safe to work with people. The provider had systems in place to ensure the safe management and administration of medicines.

Staff received support through regular supervisions and had opportunities for training and skill development. The registered manager was knowledgeable about the Mental Capacity Act (2005) and appropriate applications for Deprivation of Liberty Safeguards had been applied for and authorised. People had access to healthcare professionals as required to meet their day-to-day needs.

People were offered a choice of nutritious food and drink. Staff knew the people they were supporting including their preferences to ensure a personalised service was provided. People and their relatives thought staff and the registered manager were caring. Staff respected people’s privacy and dignity and enabled people to maintain their independence. The service had documented details of people’s preferences of funeral plan arrangements. People and their relatives knew how to make a complaint.

The provider held regular meetings for staff and for people and their families. People and their relatives were able to give feedback through satisfaction surveys. Staff, people and relatives told us the registered manager was supportive. The provider had quality assurance systems in place to identify areas for improvement.

8 July 2014

During a routine inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008 and to pilot a new inspection process being introduced by CQC which looks at the overall quality of the service.  This was an unannounced inspection.  At the last inspection in September 2013 the service was found to be meeting the regulations we looked at.

Haven Lodge provides accommodation for up to 15 older people who have dementia care needs. There were 12 people living at the home when we visited.  There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service and has the legal responsibility for meeting the requirements of the law; as does the provider.

People and relatives told us there were not enough activities in the home. Our observations and the records showed that the provider did not always maintain and promote people’s wellbeing by providing social and daytime activities for people with dementia.

Systems and processes were in place to protect people from foreseeable harm, and act on concerns in order to keep people safe. CQC monitored the operation of the Deprivation of Liberty Safeguards (DoLS) which applies to care homes and hospitals. Staff had received training on DoLS. We found there were no DOLS authorisations in place and we did not observe any restrictions of people’s liberty during the inspection.  People had risk assessments and we saw they were written in enough detail to protect people from harm whilst promoting their independence. Health and safety risk assessments were completed on a regular basis.

Although relatives we spoke with told us they felt there were enough staff available, staff we spoke with felt staffing levels were not always sufficient in the day. Our observations showed there were not always a sufficient number of staff to support people during the lunch period.

People were able to make choices in relation to their daily lives, for example choosing what they wanted to eat and staff respected these wishes.  Relatives we spoke with told us they were able to make their views known about the care and support provided for their relative.

Most staff were up-to-date with a range of core training and received regular supervision and support. Staff told us they felt supported by the manager.

Staff displayed care and kindness with people and treated them with dignity and respect. People and relatives spoke positively about their relationships with staff.

People’s needs were assessed and care and support were planned and delivered to meet people’s individual needs. Care plans contained personalised information to ensure staff knew how to support people and meet their needs. Staff were familiar with people’s individual needs and their key risks. However we observed one person who was not supported with eating as stated in the care plan.

9 September 2013

During a routine inspection

We spoke to three staff, four people, a relative and the manager. People told us that they were happy with the care and the staff at Haven Lodge. One person said 'Staff are friendly, polite, pleasant and very helpful." Another said, 'staff try their best to meet my needs."

We found that medicines were stored, administered and ordered appropriately. Some people were aware of the medicines they took. Others could not remember but told us staff explained to them before administering medicines.

Staff were aware of the different types of abuse and how to report appropriately. People and relatives told us that they felt safe at Haven Lodge. A relative said, 'X is very happy here. I have no concerns at all about the care."

We found that people were supported to eat a varied and balanced diet. People's personal and medical dietary preferences were catered for.

We found that regular quality audits were completed and appropriate action plans were in place to rectify or improve the service. Staff, relatives and people were asked for their views.

14 December 2012

During an inspection looking at part of the service

On our visit we looked around the premises. We found that the home was clean and tidy. The manager told us that they had been spring cleaning and were getting ready for the Christmas party. We saw up to date cleaning schedules and observed that the carpets were clean and in a good state of repair. We looked at the laundry room and saw two heavy duty washing machines. We were also shown the new carpet cleaning machine.

10 May 2012

During an inspection looking at part of the service

Most of the people that were able to speak to us had positive comments about the care they received. People who used the service told us that staff were good. One person said staff were "very nice". Another person said the staff "were not too bad". People told us that they could choose what time they got out of bed. Some people said they preferred to stay in their rooms and were happy because they were left to do what they wanted.

A few people were unable to speak to us in a coherent manner. We observed these people engaging in activities such as singing, reading the paper and watching television. Most people displayed a positive mood.

24 March 2011

During a routine inspection

People told us that they were happy living at Haven Lodge. They felt that the food was good, which could be summed up by one person's comment: 'whatever you order you get.' They found the staff to be respectful, treating them with dignity and respect. While most were happy with the activities in the home, some were not, and they reflected this in their survey responses as they wanted to ensure that activities were reviewed. One or two people were not keen on activities and were happy that their decision was respected by staff in the home. People told us that staff supported them to do what they want.