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Inspection Summary


Overall summary & rating

Good

Updated 26 June 2019

About the service:

Golders Green Nursing is a domiciliary care service providing personal care and support to people living in their own home. Commissioned care packages consist of a minimum of four to six hours per care call, with many people commissioning full day or night time care where required. The registered manager and nurse manager responsible for the management and delivery of care are both qualified nurses who continue to maintain their registration with the Nursing and Midwifery Council. Golders Green Nursing was providing personal care and support to 27 people aged 65 and over at the time of the inspection.

People’s experience of using this service:

People were highly complementary of the care and support that they received from Golders Green Nursing. We were told that the service and care staff were, “excellent”, “fantastic”, “helpful” and “professional.”

People and relatives told us that they felt safe with the care and support that they and their relative received. Staff knew how to identify signs of abuse and who to report their concerns to.

Risk assessments in place assessed risks associated with people’s care and health needs and gave direction on how to minimise known risks and keep people safe.

People received their medicines safely and as prescribed.

Recruitment processes in place ensured that only those staff assessed as safe and competent to work with vulnerable adults were recruited. We were told that there were currently sufficient numbers of staff available to meet people’s needs safely.

Support mechanisms were in place for staff to effectively carry out their role which included induction, regular training, supervisions and annual appraisals.

People's capacity to make day-to-day decisions had been considered and assessed. The service was working within the requirements of the Mental Capacity Act 2005.

People had good health care support. Staff worked in partnership with health and care professionals.

Care plans were person centred and gave comprehensive information about the person, their needs and how they wished to be supported.

People and their relatives knew who to speak with if they had a complaint or concern to raise and were confident their concerns would be addressed.

Checks and audits in place enabled the service to monitor, learn and improve the quality of care and support people received.

More information is in the detailed findings below.

Rating at last inspection: Good (Report Published 11 November 2016)

Why we inspected:

This was a planned inspection based on the rating at the last inspection.

Follow up:

We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Good

Updated 26 June 2019

The service was safe

Details are in our Safe findings below.

Effective

Good

Updated 26 June 2019

The service was effective

Details are in our Effective findings below.

Caring

Good

Updated 26 June 2019

The service was caring

Details are in our Caring findings below.

Responsive

Good

Updated 26 June 2019

The service was responsive

Details are in our Responsive findings below.

Well-led

Good

Updated 26 June 2019

The service was well-led

Details are in our Well-Led findings below.