21 May 2013
During a routine inspection
A relative spoken with during our visit told us that they were satisfied with the care and support their relative received. They explained: 'It is a big thing to consider putting your parent in a home, but they have been very kind here and we can talk to the manager at any time.'
An appropriate assessment process had been followed. This made sure that the person's care and support needs had been properly identified and the manager/provider had satisfied herself that those needs could be met.
We observed the staff treating the person using the service with respect and we saw them helping and supporting them in a relaxed and friendly manner and at a pace that suited them.