Archived: Roseview Care Homes - Barnet

We spoke to people who used the service and observed people interacting with staff during our visit. People told us they enjoyed living at the home and that staff supported them. People told us, "the staff are good", and, 'if I want help, I ask, and I always get it.' Staff engaged with people in a friendly and respectful way, offered choices and supported people to participate in activities.

Care plans and risk assessments were person centred and reviewed regularly. We saw evidence that other professionals had contributed to these.

The service had a detailed safeguarding policy in place, and we saw that staff received annual safeguarding training. Staff members were able to describe different examples of abuse and knew what to do if they had a concern. The service environment was clean, well maintained, and suitable for the needs of the people who used it. People were supported to personalise their own spaces.

Staff received appropriate professional development. Staff received a range of mandatory and other training. Regular supervisions, appraisals and team meetings took place.

The provider had effective quality assurance procedures that were used to inform service improvements.

People were complimentary about the staff provided at the service. 'They treat me well and are very helpful,' one person said. A visitor told us that attention was paid to people in the service and that people 'were not left to their own devices,' which we also observed. People confirmed that they were treated respectfully, spoken to in an appropriate manner, and were enabled to have choice and control over their care and support. Our observations at the service matched this.

We found there were enough skilled and experienced staff to meet people's needs, and that appropriate staff recruitment processes took place.

People told us they were happy with the communal environment and their rooms. 'The place is well-furnished,' one person said. We found that people in the service were protected against the risks of unsafe or unsuitable premises.