- Care home
Abbeyfield Loughborough
Report from 4 July 2024 assessment
Contents
Ratings
Our view of the service
Abbeyfield Loughborough is a care home specialising in dementia care. The service is provided across 2 buildings, Westfield House and Ingleside House, which are joined by a link corridor and communal courtyard garden. The service provides accommodation and personal care for up to 64 people. At the time of the assessment, the service was providing care to 34 people. We carried out this assessment between 29 July 2024 and 6 August 2024. We looked at quality statements under Safe, Effective and Well-led as part of this assessment. We looked at Learning culture; Safeguarding; Involving people to manage risks; Safe environments; Safe and effective staffing; Infection prevention and control; Medicines optimisation; Assessing needs; Delivering evidence based care and treatment: How staff, teams and services work together: Supporting people to live healthier lives: Monitoring and improving outcomes: Consent to care and treatment; Shared direction and culture: Capable, compassionate and inclusive leaders; Governance, management and sustainability and Learning, improvement and innovation. For those areas we did not assess, we used the ratings awarded at the last assessment to calculate the overall rating. The provider continued to make improvements within the service. We found previous breaches in regulations relating to consent, safe care and treatment and governance had been met. However, some improvements were at an early stage at the time of our assessment and not fully embedded in working practice. We found a breach of regulation in relation to staffing. The rating for this service has remained requires improvement.
People's experience of this service
During the assessment we spoke with 9 people and 5 relatives and friends. We also used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us. We found people did not always experience person-centred care and there was a lack of meaningful engagement and interaction. We found people did not always receive a timely response when they needed help. However, despite these concerns, we received generally positive feedback from people and those important to them. People told us they were happy with the care they received and spoke positively about the kind and caring attitude of staff. Relatives said they were kept up to date and managers and staff were approachable and welcoming when they visited the service