Boughton Green Road Limited Also known as Richardson Care

Boughton Green Road Limited is a residential care home providing accommodation and personal care to up to 14 people. The service provides support to older and younger people with mental health or physical disability needs. At the time of our inspection there were 14 people using the service.

People’s experience of using this service and what we found

Systems and processes to ensure effective oversight were not embedded and sustained into practice. The concerns we found on inspection had not all been identified within audits and reviews. The provider had implemented new procedures just prior to the inspection.

Not all risks had been assessed or mitigating strategies recorded. Injuries did not always have a reason recorded to identify how the injury had occurred or an investigation to identify the cause and prevent reoccurrence.

Care plans did not always contain up to date, factual information. Staff did not always have the time to read care plans and risk assessments. However, staff knew people well and a team of different disciplines (such as speech and language therapists, Psychology and physiotherapy) supported each person.

People were supported safely with medicines and staff adhered to infection, prevention and control procedures.

People, staff, and relatives felt the registered manager kept them updated on any changes to the service. People, staff and relatives felt able to raise concerns and told us they would be listened to.

Staff felt supported within their roles and felt Boughton Green Road Limited was a good place to work and they met people’s needs.

People’s communication needs were assessed, and strategies implemented to ensure information could be understood by all. Care plans included people’s communication and sensory needs. People were involved in their care and had named staff to support them with specific needs. People celebrated their religion and culture with staff who received equality and diversity training.

The provider and registered manager were committed to learning and improving care. Lessons had been learnt and the registered manager worked with health and social professional to make improvements.

People were supported by staff who were described as kind and caring. Staff promoted people’s independence and respected their dignity. Staff understood a person’s right to privacy and to consent.

People were supported by staff who were safely recruited, had an induction and completed shadow shifts before lone working in the service. Staff received regular supervisions, handovers and meetings to share information and ensure they understood people’s needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 16 May 2022, and this is the first inspection.

The last rating for the service under the previous provider was requires improvement, published on 5 December 2019.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.