Updated 4 April 2022
We undertook a follow-up focused inspection of PS Photay and Associates – Picardy Road on 10 February 2022. This inspection was carried out to review in detail the actions taken by the registered provider to improve the quality of care and to confirm that the practice was now meeting legal requirements.
The inspection was led by a CQC inspector who was supported by a specialist dental adviser.
We undertook a focused inspection of PS Photay and Associates – Picardy Road on 13 April and 6 May 2021 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We found the registered provider was not providing safe or well led care and was in breach of regulations 12 safe care and treatment and 17 good governance of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. You can read our report of that inspection by selecting the 'all reports' link for PS Photay and Associates – Picardy Road on our website www.cqc.org.uk.
At the inspection of 10 February, we followed up these two questions:
• Is it safe?
• Is it well-led?
Are services safe?
We found this practice was not providing safe care in accordance with the relevant regulations.
The provider had made insufficient improvements to put right the shortfalls and had not responded to the regulatory breaches we found at our inspection on 13 April and 6 May 2021.
Are services well-led?
We found this practice was not providing well-led care in accordance with the relevant regulations.
The provider had made insufficient improvements to put right the shortfalls and had not responded to the regulatory breaches we found at our inspection on 13 April and 6 May 2021.
Background
The provider has ten practices and this report is about PS Photay and Associates – Picardy Road.
PS Photay and Associates – Picardy Road is in the London Borough of Bexley and provides NHS and private dental care and treatment for adults and children.
There is no level access to the practice for people who use wheelchairs and those with pushchairs.
The dental team includes three dentists two dental nurses, one trainee dental nurse. The clinical team are supported by a receptionist / practice manager. The practice has two treatment rooms.
During the inspection we spoke with the practice manager. We looked at practice policies and procedures and other records about how the service is managed.
The practice is open:
Monday to Friday from 9am to 6pm
Saturday 9am to 1pm
We identified regulations the provider was not meeting. They must:
- Ensure care and treatment is provided in a safe way to patients
- Establish effective systems and processes to ensure good governance in accordance with the fundamental standards of care
Full details of the regulations the provider was not meeting are at the end of this report.
There was an area where the provider could make improvement. They should:
- Improve the practice's protocols and procedures for the use of X-ray equipment in compliance with The Ionising Radiations Regulations 2017 and Ionising Radiation (Medical Exposure) Regulations 2017 and taking into account the guidance for Dental Practitioners on the Safe Use of X-ray Equipment. This relates specifically to the use of rectangular collimators.