14 October 2014
During an inspection looking at part of the service
We found that the provider was proving a safe and effective service which was responsive to people's needs.
At our previous inspection on 12 November 2013 we had concerns that monitoring of staff spot checks and home visits could not be evidenced as it was not always recorded. On this visit on 14 October 2014, we spoke to one person reviewed seven feedback forms completed in September 2014. Comments reviewed included "no complaints with the service". "The staff are very friendly" and "very happy with the service". We spoke to management and staff and reviewed staff spot check/monitoring records. On this visit we found that telephone monitoring to check on the quality of care provided, spot checks to check on the quality of care provided by staff were being completed.