22 July 2013
During an inspection in response to concerns
During our visit to the home we found people were being looked after well and all of their needs were being met. Care workers we spoke with told us they thought there were enough care staff to meet people's needs. We heard them being polite and courteous to people and offering support in a discreet manner.
We found there was a trained nurse on duty who had come in on her day off to relieve the nurse who had been on duty overnight. We were assured trained nurse cover was in place for the next few days with the support of a local nursing agency.
The manager was not able to be contacted directly by the nursing staff to let him know of their concerns and the deputy manager was off sick. She was however, available over the telephone, to offer support and guidance, but not able to come into the home.
The provider was at the home on the day of our visit and told us he was going to deal with the situation. He added that he was advertising for more nursing staff.