Tender-Care Services Limited

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

Leadership was visible. Processes were in place to ensure the service operated safely.

This service scored 57 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Shared direction and culture during this assessment. The score for this quality statement is based on the previous rating for Well-led.

Staff felt included in the service and told us they were supported in their role. Overwhelmingly we received compliments about the registered manager’s manner and conduct. Tender-Care Services Limited was a medium sized, family run service which focused on individuality. The registered manager and staff told us of the importance of supporting people in their home environment and helping them to maintain independence for as long as possible.

Staff practices and care were underpinned by policies and procedures which were regularly updated to ensure they remained comprehensive.

Staff were confident in raising concerns, explaining to us how they had a voice within the service. The registered manager felt comfortable and confident in liaising with external health and social care professionals to ensure people’s safety and joined up care.

Policies and procedures within the service ensured there was a structure for speaking up, raising concerns and whistleblowing.

We did not look at Workforce equality, diversity and inclusion during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Governance, management and sustainability during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Partnerships and communities during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Learning, improvement and innovation during this assessment. The score for this quality statement is based on the previous rating for Well-led.