11 September 2012
During a routine inspection
The staff we spoke to said that the service was well organised and provided people with a good service. Staff also told us that they felt well supported and were provided with suitable training to help them do their jobs well. Comments made by staff included 'we usually get chance to meet the person before, to introduce ourselves', 'we do it according to what they want', 'people do like continuity and the same carers if at all possible', 'we do get quite a bit of support' and 'the training meets all my needs'. The records we looked at confirmed that staff were provided with regular training and support, to help them do their jobs well.