- Care home
Beechdale House Care Home
Report from 23 February 2024 assessment
Contents
Ratings
Our view of the service
Beechdale House is a ‘care home’ providing personal and nursing care and support to older people and people living with dementia. At the time of the inspection, the service was supporting 30 people with their personal care needs. Beechdale House was last rated Good (published 13 March 2020). The report was published following CQC’s old inspection approach using key lines of enquiry (KLOEs), prompts and ratings characteristics. This assessment has been completed following the Care Quality Commission (CQC) new approach to assessment; Single Assessment Framework (SAF). We carried out our on-site assessments on 10 April and 1 May 2024. These were unannounced assessments, which means the provider was not told an assessment was going to be starting beforehand. During this assessment we looked at 13 quality statements; Safeguarding; Safe environments; Safe and effective staffing; Infection prevention and control; Medicines Optimisation; Assessing needs; Delivering evidence-based care and treatment; Kindness, compassion and dignity; Independence, choice and control; Responding to people’s immediate care needs; Person-centred care and Governance, management and sustainability. We assessed some but not all quality statements at this visit which means we use the ratings from the previous inspection to rate the key questions of safe, effective, caring, and well led. This assessment did not cover all parts of our Single Assessment Framework, therefore we have only updated scores and ratings for those areas which we have assessed. We will carry out future assessments to cover other parts of the Framework and will update our website with our findings. We found breaches of Regulations, which the provider was asked to submit an action plan showing how they plan to improve. Full information about CQC's regulatory response to the more serious concerns found during inspections is added to reports after any representations and appeals have been concluded.
People's experience of this service
We found 4 breaches of the legal regulations in relation to safe care and treatment and governance. People told us there were insufficient staff to support them at all times with their identified needs. People and their relatives raised concerns about the lack of timely response from staff to the use of their call bell, particularly at night. People and their relatives raised concerns about the cleanliness of the building. People and their relatives raised concerns about the lack of stimulation and occupation provided at the service. People and their relatives told us they felt staff were knowledgeable and they felt staff managed their medicines safely. People told us they felt safe with staff and the registered manager would listen to them if they raised any concerns.