Kingsthorpe View Care Home

Ratings

• Overall

  Inadequate

• Safe

  Inadequate

• Effective

  Inadequate

• Caring

  Inadequate

• Responsive

  Requires improvement

• Well-led

  Inadequate

Our view of the service

Kingsthorpe View is a ‘care home’ providing personal care, nursing to older people and people living with dementia. At the time of the inspection, the service was supporting 43 people with their personal care needs. Kingsthorpe View was last rated requires improvement (published 6 September 2023). The report was published following CQC’s old inspection approach using key lines of enquiry (KLOEs), prompts and ratings characteristics. This assessment has been completed following the Care Quality Commission (CQC) new approach to assessment; Single Assessment Framework (SAF). We carried out our on-site assessment on 29 and 30 July 2024. This was an unannounced assessment, which means the provider was not told an assessment was going to be starting beforehand. We assessed a total of 36 quality statements from the safe, effective, caring, responsive and well-led key questions and found areas of concern. The scores for these areas have been combined with scores based on the key question ratings from the last inspection. The assessment of these 36 quality statements indicated areas of concern. We found four breaches of the legal regulations in relation to person-centred care, safe care and treatment, staffing and governance. In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/or appeals have been concluded. This service is being placed in special measures. The purpose of special measures is to ensure that services providing inadequate care make significant improvements. Special measures provide a framework within which we use our enforcement powers in response to inadequate care and provide a timeframe within which providers must improve the quality of the care they provide.

People's experience of this service

Care records did not accurately reflect their needs and there was no opportunity provided for people and their relatives to be involved in their assessment and management of risks, the development of care plans or in reviews of their care. People were not provided with an opportunity to be asked about the quality of care or if there were areas for improvement such as people knowing about their care plan and being involved. Relatives told us there were not sufficient staff to provide safe care and support provided to meet the expected standards. We observed there to be insufficient staff to protect people from the risk of harm and to meet people’s day to day needs. People’s needs had not always been assessed and reviewed. People told us care staff were respectful, kind, and compassionate in their approach.