Updated 30 July 2024
Date of assessment 6 August to 16 August 2024. Maple House is a residential care home for people with a learning disability and or autistic people, providing personal care and accommodation to 4 people at the time of this assessment. The service can support up to 5 people. We carried out this inspection to check for improvements at this service. Whilst the service had improved, we identified a continued breach relating to governance processes at this assessment. We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it. Right support: Improvements had been made to staff knowledge, understanding and competency to enable people to have more choice and control. This involved staff training on how to support people when distressed, including the use of physical restraint where all other therapeutic approaches had been tried. Right care: Whilst staff were caring and kind, we saw some continued concerns about ensuring a consistent approach towards respecting people’s privacy and dignity at all times, including positive use of language in records. Right culture: Whilst there was more oversight of the service, some quality and safety issues had not been identified by leaders. This service has been in Special Measures since 10 November 2023. The provider demonstrated improvements that have been made. The service is no longer rated as inadequate overall or in any of the key questions. Therefore, this service is no longer in Special Measures. We have asked the provider for an action plan in response to the concerns found at this assessment.