25 September 2013
During a routine inspection
People told us they felt involved in their care and welfare. One person told us they "like to tell staff what I want them to do". We saw that people's families were involved in writing person centred support plans with their relative. Two people showed us their plans, complete with photos and messages from everyone who was important to them.
We saw people were given choices of activities in the evenings and weekends. One person told us "it's bingo tomorrow" and added "we all like bingo".
We saw that people had diaries to record activities they had enjoyed and for staff to record comments about the day. We saw that one person's diary had entries from the day service they attended. We saw that the comments were positive and respectful.
People also told us that they felt safe and were able to talk to staff if they had any concerns. Two people told us that staff 'always have time for a chat when I want one'.
We saw that staff received appropriate training to their roles and were confident and patient in their daily work. All staff we spoke with told us they would raise any concerns if they had any. One staff said "oh yes, of course, but I can't see it happening".