Southside Partnership Domiciliary Care Agency

Updated 28 February 2024

Southside Partnership Domiciliary Care Agency is a supported living service providing personal care and support to people with a learning disability or autism and/or mental health care needs. The Care Quality Commission [CQC] does not regulate premises used for supported living as people’s care and housing are provided under separate contractual agreements for this type of adult social care setting. Furthermore, CQC only inspects where people receive personal care and support. At the time of our inspection this provider supported 29 people receiving personal care living in eight different supported living service throughout South London. We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability. The service has been developed and designed in line with the principles and values that underpin registering the right support and other best practice guidance. This inspection was prompted by a review of information we held about the service which showed us they had not been inspected by the CQC for over 5 years. The team who conducted the inspection consisted of an inspector, an assessor and a regulatory coordinator. This inspection was announced, the service was given 48 hours’ notice of the inspection because we needed to be sure the provider would be available to support the inspection. Inspection activity started on 7/03/2024 and ended on 18/03/2024. We visited the provider’s offices on 07/03/2024, then 3 locations where people lived on 13 and 18/03/2024 and made telephone contact with people’s relatives on 15/03/2024. We looked at 9 quality statements during this responsive inspection and found no evidence of any concerns.

Updated 28 February 2024

The service was able to demonstrate they were meeting all of the underpinning principles of right support, right care, right culture. Outcomes for people using this supported living service remained positive. People supported by the service, their relatives and external health and social care professional’s we spoke with told us they were happy with the overall standard of care and support provided by the service. Right Support People were provided with a service that was safe for them to use and for staff to work in. Staff followed people’s risk assessments and management plans correctly to prevent and/or reduce the risks people they supported might face. People received continuity of care and support from a dedicated group of staff they were assigned who were familiar with individual’s needs and daily routines. Staff received the right training and support they needed to deliver effective care to people. Right Care People received responsive, person centred care and were supported with their needs that were regularly reviewed and recorded in their care plans. People were treated equally and with compassion, and had their human rights and diversity respected. People were supported to maintain their independence and do as much as they were willing and capable of doing so safely. Staff supported people in the least restrictive way possible and in their best interests. Right culture People were supported by staff who understood best practice in relation to the sensitivities and strengths of people with learning disabilities. We observed positive interactions staff and the people they supported. The provider’s culture was positive, open, and honest, with leadership and management that was clearly identifiable and transparent.