We carried out a review of the data available to us about Blossom Home Care Beverley on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Blossom Home Care Beverley, you can give feedback on this service.
Blossom Home Care Beverley is a domiciliary care service providing regulated activity (e.g. personal care) to people in their own homes. The service provides support to people with dementia, younger adults and older adults. At the time of our inspection there were 17 people receiving a regulated activity from the service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
People received their medicines as prescribed. Staff received regular training relating to medicines.
Staff had some knowledge around the Mental Capacity Act and told us they always asked for consent from people. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff provided people with good quality ,person-centred care and were protected from avoidable harm. The provider had an effective safeguarding procedure to manage safeguarding concerns promptly.
Staff were kind and caring. People and their relatives were happy with the care they received. One person said, “I have been really blessed with finding this agency.”
Staff were aware of risks and how to manage them. Staff received regular training and a comprehensive induction. Staff told us they felt supported in their role and received regular supervision.
There were sufficient staff to ensure people received punctual care which was not rushed. Staff promoted people’s choices and treated people with respect.
People were asked for their consent by staff and felt involved in their care. Care plans used to guide staff to deliver effective care were detailed and personalised.
Staff were praised for their ability to communicate effectively with people, including those with complex needs.
The provider had systems to ensure staff learnt from accidents or incidents. Staff and management strived to continually improve their practice. People and their relatives were asked for their views and knew how to raise a complaint if they needed to do so.
Overall, the governance systems in place were effective and supported the staff to provide effective care. However, audits relating to medicines could have been more robust. This was discussed with the provider and they told us they would address this immediately.
We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people. We considered this guidance as there were people using the service who have a learning disability and or who are autistic.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 3 October 2021 and this is the first inspection.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.