People told us what it was like to live in this home and described how they were treated by staff and their involvement in making choices about their care. They also told us about the quality and choice of food and drink available. This was because this inspection was part of a themed inspection programme to assess whether older people living in care homes are treated with dignity and respect and whether their nutritional needs are met.The inspection team was led by a Care Quality Commission (CQC) inspector joined by an
Expert by Experience; people who have experience of using services and who can provide that perspective.
People who use the service told us that staff were kind and respected their privacy and
promoted their independence.
People told us staff understood their needs and provided them with the care and support they needed in the way that they wanted. They told us their religious and cultural needs were met by the home, and staff spoke with them in the language that they understood.
People's comments about their experience of living in Shakti Nursing Home included, 'I choose the clothes I want to wear', staff "try very hard" and staff work "to the best of their ability".
People told us that they had sufficient and suitable food and drink which met their dietary needs and preferences. People's comments and description of the meals included, "I like the food" or "I can choose what I want to eat".
The home had effective systems in place to ensure that people were protected from
abuse. They received the nutrition and health care they needed. People's records were
stored securely.