4 September 2013
During a routine inspection
We found that people had access to a wide range of community facilities and courses, dependent on their individual needs and choices. These included activities such as learning independent living skills, horticulture, art, drama and swimming. The service had a fully working caf' known as 'Barrow Treats' in a neighbouring village and people were supported to work within the caf' as part of their timetable of activities. In addition, the service also had an internet caf' known as 'Sip and Surf' in Loughborough. People were encouraged and supported to participate in cleaning, food shopping and meal preparation and we found that people's independence was promoted by the service.
We looked at the records of two people who used the service and found care plans were detailed and thorough and provided clear guidance to staff about how the persons' care should be delivered.
However, we found that the service did not have suitable arrangements in place for obtaining people's consent and acting in accordance with the best interests of the person when they were unable to consent to the care and treatment being provided.
Staff had been appropriately screened to ensure they were suitable to work with vulnerable people. Staff we spoke with demonstrated a good understanding of the needs of people who used the service and treated people with dignity and respect.
Records we looked at were accurate and fit for purpose.